Phone, email, or mail — and honest guidance on which questions we can answer versus which belong to the lender named on your agreement.
Reach the Idea Financials Team
Questions about the process, your request, or anything on this site — we answer all of it. For questions about a specific loan offer or an active loan, the fastest path is always the lender named on your agreement, since only they can see and change your account.
1847 Meridian Boulevard, Suite 312 Raleigh, NC 27601
Before You Write
Many questions are answered instantly in our FAQ — eighteen of the most common, in plain English. Process questions are covered step by step on how it works, requirements on the eligibility page, and costs in the rate guide. If you would like to add a customer review, say so in your message and we will publish it on the review page, trimmed only for privacy.
Press and Partnerships
Media inquiries and lender partnership questions go to the same email with the subject line marked accordingly; the right person will respond directly.
Ready to Move Your Finances Forward?
Check your personal loan options from $500 to $5,000 in minutes. Checking has no effect on your credit score.